Ordered a pair of joggers online. There was only one photograph on the website and when I received them it was clear they weren’t as pictured online. That’s not the bad bit… I Went into the Liverpool store to return them, after making a special trip to the city centre. I was told “we can’t accept returns that were ordered online, we only return items that were bought in store”. Annoying but okay, I’ll just have to go through the entire process of doing it online. After going through the rigmarole of putting in my order number etc I then HAVE TO PAY £4.95 TO RETURN THE ITEM?!! IS THIS A JOKE? I get turned down in store for a return, made to go through the hassle of doing it online and then going to a post office and to top it off… I’m forced to pay. Absolute joke of a company.