My parcel arrived quickly but it was delivered by Yodel. Their service has nothing on the DHL service provided by some of your competitors. Whilst it is acceptable to pay for delivery of course, I was surprised to find I had to cover my own return costs. I understand why you do this but I had to pay £11 to return an item by Special Delivery because of the value of the item. Given the value of some of your stock it is simply very risky, and therefore a worry for customers, to send items back by standard post. This will put me off buying from Flannels.com again.