The quality of the products are excellent, from top international designers. However, the service to overseas customers outside the VAT area needs to be improved. The order needs to be accompanied by a Commercial VAT Invoice to ensure overseas customers pay the correct amount of import duty in their receiving country. Either the commercial invoice needs to exclude VAT altogether, like Outnet do, or have an itemised breakdown showing price(s) net of VAT, the amount of VAT, and rate of VAT.
8 years ago
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