I love the store but not overly enthralled about customer services via online. I purchased a pair of shoes, cancelled them, received them on Monday, returned them on Tuesday only to recieve your order was cancelled on Thursday - I sent second response confirming I had returned shoes and asking for confirmation of whether shoes recieved by the address and when to expect my refund - 2 emails I have sent like this and no acknowledgement or response. I love the quality of clothing etc - however I am big on customer service and this Where the online service is failing.