Got my orders fast but when we open it one of our sweat pant still have security tag on we have to take to the shop to remove it which is not convenient. Also sent one pair of shoes back via rotal mail 1st class recorded for exchange the size after two days of record showing been delivered still got no sign of e-mail confirm from Flannels. Still waiting for email to confirm my exchage and also have to find the time to go to Flennels shop that 1hr drive from home to remove the security tag!! After all my experience with Flannels quit disappointed. Saminee