We received our purchase, a Christmas present for our 15 year old son - it has a dark mark on the front. My wife contacted customer services via email with photos and asked for a replacement to be sent immediately in time for Christmas and free return for this one. They took two days to reply with we will send you another when the original has been received and checked but won't be in time for Christmas or you can have £10.00 off to keep the dirty one! Errr this is a Christmas gift for our son! We don't know if this mark will come off and £10.00 isn't really enough to convince us otherwise we'd rather have a new one but again we can't get it there in time for Christmas so basically tough!! Very disappointed in the service from a company such as yourselves - will definitely put us off purchasing from you again.