I have bought several items online from Flannels and have always experienced an efficient service. However, this time round I have to say I was extremely disappointed. I’m not sure if this was because of the Christmas period but having placed my order which was acknowledged with all the usual caveats, it was not until several days later that I got a message to tell me one of the 2 items was out of stock. The remaining item was delivered again several days later. However, I was not given the option to cancel or a refund or part refund on postage which was now being paid for one item only. Not the end of the work but plenty of room for improvement.