I was wrongly advised by the sales assistant in the Liverpool branch to size down when buying a pair of Gucci trainers for my husband as a Christmas present- which were too small. On returning them to the Liverpool store on Boxing Day, I was told they had none in stock and they wouldn’t order them to store for me during the Christmas period. I was received the money back onto a giftcard and was advised to order them online-where I discovered they were £360 (they were £290 in store-which I have proof of on my original receipt!) Feeling terrible that my husband was disappointed at not having one of his Christmas presents, I paid the extra £70 plus the £7 delivery charge and they were delivered within a couple of days. On opening the parcel, I discovered the box had £345 on, whereas I’d paid £360...? Still unsure how there can be so many prices for the same item. All in all, I’ve been really disappointed in the service and wouldn’t buy from flannels again.