Ordered two pair of MK dolly shoes that were late on arrival even though we had chosen NDD! (£6.95)One shoe box was badly damaged and 1 shoe bag missing inside. The shoes were too big so I contacted my local store in Sunderland to ask if l could pop through and return them! To my astonishment I was told I could not take them back to store to either return or exchange the items but had to return via mail. Because of the value of the products I had to return with recorded and insured delivery at a cost of £11 from Royal Mail as flannels dont provide return cost! So in total I had to pay £17.95 delivery & return that I am rather unpleased to say the least! In the grand scheme of things flannels with its top rxclusive range of clothing and stores, let’s be honest are an expensive luxury and not all people/family’s can afford. Most of high street stores offer free returns on its products and I find it very disappointing that flannels as an exclusive product seller don’t offer the basic free returns like every other store does! Will not be ordering again for sure!!