To be honest the delivery is not what you would expect from a business that specialises in luxury and high-end retail. I was disappointed with the delivery process. Firstly, I ordered 3 items but only 2 turned up with NO communication from Flannels, other than the attached paper in the package. The package itself was flimsy and given there were delicate items, could have been easily damagaed. Secondly, I spent in excess of £300 and was charged £6.99 for delivery, then was LATER emailed about a special delivery promotion that had been on the whole time. Why not just apply the the discount anyway to customers which are giving a lot of business? Thirdly, I am returning on of the two items I ordered (not due to the fault of Flannels) but I am now being charged again for returns. Come on, competitors (such as Asos) are giving this stuff away for free and provide much better customer service, charging less than half the price. I do not expect this kind of business from a premium retailer and I hope this improves drastically in 2018.