Delivery charges are too high, ordered a tshirt for a present that was a flannels exclusive so couldn’t order it anywhere else. Parcel arrived after the expected date and then it was tight fitting so had to send back to exchange which I couldn’t believe that I had to pay for! When you’re paying so much for delivery you’d expect free returns or to be able to return in store. I live less than 5 minutes away from the depot where returns are sent but was also told I couldn’t take it myself and had to spend a further £4.. on top of the £7 for initial delivery, to return the top. Won’t be ordering from flannels again unless delivery is cheaper or is free to return.