From 4 orders placed, 2 of them turned up with damaged clothes. They are supposedly new clothes but they came stuffed into a flannels bag with no individual sealing. When you are spending this amount on clothes you expect it to be brand new and sealed - I suspect flannels is selling previously returned or rejected clothes. The only reason they avoid 1 star is the refund was fast - I still dont have my postage back so ill drop it to one star if it doesnt show up soon. There are many alternatives to Flannels who care about what they send to customers, use them instead.