I visited my local flannels store to purchase a stone island hat. I asked the assistant if they had the product, she checked the back and found that there was none in stock but told me I could order it online. I asked would it be possible to have it delivered to the store as I work full time and didn’t want to risk it being delivered to my home address, only to be told that only orders above £200 can be delivered to store. I think this is ridiculous. I still ordered the hat because it was a gift for a family member but I must say almost £7 for standard delivery is day light robbery!! I ordered the parcel to be delivered to a news agents about 10 minutes from my home address and received an email to say the delivery would be ready for collection after 12pm that day. I therefore made a special trip to pick the hat up only to be told it hadn’t actually arrived!! I think the whole experience was a joke, the hat eventually came and my dad loved it, however this experience has really put me off shopping with flannels in the future!!