I have ordered a Victoria Beckham bag from Flannels, it was reduce more than half price which is great but i still have to pay for shipping fee! Who charges shipping fee now aday when you are spending over £300! I have noticed that even if you are spending thousands of pounds, you still have to pay for the £6 shipping fee. Anyway, the bag arrived very quickly by DPD but it didn't come with it's original VB box, not even a box to protect the bag; just the VB dustbag and another flannel dustbag. They then put it in a plastic *none* padded envelope! When i saw the bag, it looks like it has been used! I am not sure if the bag was a display item or someone returned it previously but there's obvious defect on the leather front, and bottom of the bag. Also the metal clasp is scratched! I understand the bag has been reduced for more than half price but i dont expect to received a bag that looks like it has been used! Seriously, this is so disappointing! On the website, it didn't mention about scratches or defect on the bag at all! Did i call or return the bag? Of course not but i would love to exchange this to a brand new unused one. I am not paying for another postage fee to send the bag back to flannels. Also the amount of negative feedbacks online about their returning /exchanging service are shocking! I really dont want to go through the stress and hassle of that hence i decided to keep the bag. I have order some leather gel and hopefully i can buff out the defects on the leather. All i can say is, the item i received is totally false advertising! The condition of the bag i received is not brand new at all!