I ordered 2 handbags as gifts for Mother's Day. Whilst the delivery of them was quick, I was provided with both handbags, in one "Flannels" Cloth bag. When opening that bag, only one of the handbags had the designer cloth bag. Having spent over £200 and ordering 2 bags, I would have expected 2 of everything. The store were unable to help as they did not stock that brand. There is no telephone number for customer services. The ones of Google cut you off after ringing out. The store alleged that they were also unable to ring through. You can only email. The emails take a long time to be answered, and 5 days later, I am still no further forward... other than they are going to contact the Warehouse.