I have shopped with flannels many times and they have always been very good. However, my last purchase was less than good service. I placed an order of a few items online. I paid for the order and thought everything would be fine. However, then I received an email saying a pair of gucci shoes that I had ordered were out off stock and that I would be refunded. But when I looked on the website it was still showing the shoes as in stock. I looked into it and it says in the terms and conditions that sometime the website isn’t updated and may show items as in stock when they are not. I was refunded for the item and I understand that sometimes there are glitches in the system. Although, I have been viewing the shoes on the website for the past couple of days and they are still in stock in the size I ordered and as far as I can tell they were never shown as being out of stock.