Negatives : The customer service in the store is not great, the majority of the staff are rude and unhelpful. The staff in the Spinningfields branch are not the best. (Some of the older guys are decent, but the younger dudes are moody, I actually dont like asking some members of staff for help) When after a refund in store due to the garment not fitting correctly, I was given a credit note even though it was purchased 24hours earlier (that would not happen with Selfridges). The online store isnt that great either and they do not like to help resolve issues, they are pretty much unresponsive, and £7 for delivery is crazy when you spend £100+. Oh and when you do return an item online it you will have to pay for postage. Positives: Great range of items, outlet store is decent online and they sent me 20% off for my birthday (thats the only reason you get 2 stars!) Overall: I spend a lot of money in this shop and online and the garments and sneakers aren’t cheap so I would expect better customer service. But Sports Direct do own Flannels so I don’t expect any sort of customer service to be honest. I will continue to spend money here, but I always check other stores and will go to another shop if they have the same products for sale. Sort the CS out and you will get 5stars no problem, because the range and quality items you have make me want to spend ££££ every time I am online or in store!