I ordered a number of items which cost over £6 for delivery, a pair of Kenzo high tops and a pair of Puma trainer's both sizes 7(41). The puma fit was perfect but the Kenzo where at least a size 8. When I checked the box and the inside of the boot they both read a size 7..So I returned the high tops and ended up paying over £11 to send them back. They are at least an inch bigger then they should be. My biggest disappointment is the amount I have to pay to return them as well as having to wait up to 28 for a refund. I don't think I will be ordering anymore items from them as any wrong sizing will cost you a lot more to return them. Is a shame as this was my first order and had a number of other items in my basket. I will call customer service and see if they can explain why the sizes vary so much and enquir why we as the customer should have to pay such a heavy price to return any item's that are not appropriate.