Ordered a necklace and purse, order total came to £175 including £6.99 shipping which I didn't mind paying for both my items, however the purse I ordered was apparently not in stock, so was cancelled from my order but I was still expected to pay the £6.99 for the one item, I was hoping as a good gesture they would offer me free postage or something as they allowed me to buy a purse that wasn't in stock, but no nothing, I then tried to request to cancel my entire order as the £65 necklace reduced from £80 had now become £71 including the astronomical shipping charge, (I get an entire year next day delivery with ASOS for just £9.99 to compare) my request was completely ignored and my item still shipped out, thankfully the necklace was beautiful I ended up keeping it for my girlfriend, that's the only reason it gets 2 stars, Customer service was awful, the shipping charge by today's standards was expensive and on a whole I'll probably not order from Flannels online again unless it's the last resort.