Bought two items for a birthday present they were in the sale. I ordered a hugo boss wallet the box came damaged to the point you can’t even hold it together and some boxers which the plastic box was also damaged. They charge 6.99 for delivery and you have to pay for your own returns which is an absolute joke. Considering both the items are useless to me who wants damaged goods as a present not me. I emailed the customer team on Thurs said it will take upto 72 hours, yet to hear anything definatley will not be buying online again! DPD delivered the package, the package was already ripped even though it had a fragile sticker on it. It was a good thing Flannels have a zip bag that the goods were in.