I was very disappointed with my delivery ordered a 250 scarf as a gift for a 65th present it came all screwed up in the bag the label all creased no nice presentation box to be honest if it wasn't the fact that it was the scarf they wanted I would have sent it back and bought it from Harvey nics where presentation and the experience of ordering a cashmere scarf is taken into consideration! I have ordered regularly from flannels so I wrote them a quick email explaining my concerns to which I haven't even had a acknowledgment nearly a week later so I will definitely think twice next time and probably take my custom somewhere else!