Flannels is a great looking store with a good brand selling decent clothing. I was let down by my first experience there. I purchased a pair of Ralph Lauren swim shorts at a cost of £55. A pricely sum for swimshorts but that's what I wanted. I used the product for three days in las vegas brought them home and washed them. They discoloured a lot and look years old and tired. These things happen I get it so returned them to the store. Rather than just refund them or exchange them the store manager wanted to confirm with the warehouse whether this was a common issue and wanted a week before offering me a solution. A week passed, no contact. The phone humber for the store I tried ringing five times a day and no answer, no voicemail service or anything. Ended up contacted flannels through their website. Finally I got a call back. He confirm the shorts were faulty and I could have a credit note. I didn't want credit, I wanted the shorts I bought. But they didn't have any in stock. And there was a VERY STRICT policy of not ordering anything in unless they were worth more than £100. Which seemed like a bizarre rule especially when the company / product is at fault, not the customer. I got a credit note for the £55. The website by this point no longer had the swimwear I wanted so had to order something else. I was forced to spend my money at flannels despite not wanting what they offered at this stage. Would make me think twice about using a flannels store again. The website would be better, if not somewhere else.