Not the best customer service.
Ordered online. Received the day after.
Ordered size 7 shoe. Opened the box to find a size 5. Rang customer services who said they had no 7s in stock - only in different colours, so I could send back and they’d email me when size 7 back in stock. Original product bought in sale. Asked if price would be honoured and told yes.
Then rang back to see if they could check stock levels where I was visiting - they confirmed they had some size 7 in stock in a different colour. Took size 5’s back and explained situation in store. They brought me a 7 then wanted to charge me the difference because the colours in stock weren’t in the sale. Nice.
6 years ago
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