I had to use flannels because House of Fraser website is not in use. I didn't enjoy it, website is terrible it doesn't sick to your refine choices, have to pay £6.99 basic delivery & have to send items back at own cost via recorded delivery! Which is fine but 1 of my items was faulty so am not happy about having to return it plus I have had to reorder & repay for delivery again as I can't wait for them to recieve, process then resend it. I seriously wouldn't use flannels apart from they sell the certain brands we buy. So £650+ on few holiday bits & over £20 quid on postage. No one replies to queries apart from to request pictures of damage :( although I must say I popped into the hull store few weeks back & was lucky enough to be helped by a brilliant sales assistant, wish I had gotten his name but he was a credit just shame my other experiences with the company haven't been as pleasant.