Happy with item. However click and collect was awful. Service was really disappointing. Staff were talking whilst I was waiting at the till, and could see I was waiting at the till. My item came out in a tight packed postal bag, which is rediculous cosidering I payed £455 for it. Item was creased and wasn’t hung up. Lady who served me was not helpful in the slightest she did not ask me if I was happy with my item she simply put it in a carrier bag and sent me on my way. Awful service for the price I payed. Really disappointed as a regular customer of flannels.