I’ve ordered twice from Flannels. The first time my order was cancelled after a day as there was no stock left in my size apparently. Not sure why it was then never updated on the site as I checked after. The second time I ordered what I thought was a grey dress (all the photos were of a grey dress) to find out from the Confirmation email that is was navy. Was unable to cancel even though I emailed back straight away - not a huge problem. However when the dress arrived it was gold lurex. Since shipping is £6.99 and I had to pay for return of postage I’m hoping when I finally get a refund that the postage will all be returned to me. Probably won’t risk ordering from there again.