Ordered a Michael Kors bag. It arrived quickly however very disappointed by the packaging of the bag and the condition. High end retailers like Flannels should not be sending out goods in this condition. No internal package at all so it arrived in a plastic outer with only a black Flannels inner bag. No padding to stop crushing etc. Also there was no wrapping of the metal components so it had either been used and or a display. Either way it had scratches on the clasp and was generally in a well handled condition. Email customer services who did respond with a request for photos. I duly sent these back and returned the bag via registered post as advised by Flannels. I emailed customer services to advise of the return and have yet to receive a reply. Sent on 22nd Nov. And waiting for the refund. To return it cost £7.30 together with the delivery charge had left me out of pocket for a shoddy item! Not happy and will not recommend Flannels.