Order Collection. Entered a quiet store, but checkout already had 2 customers with problems. Staff were slow & seemed unsure of procedures. After what seemed a good 10 minutes i was finally served only then to be gazumped by another customer whilst i waited for my collection. Finally passed to another member of staff (whom could have been on the tills/checkout to begin with) to finish. The whole process felt tedious. Appreciate it’s a busy period but there were no more than 5 people in the store. One member of staff was doing a display & checkout was busy. Perhaps she could have help out & saved me such a long wait. There was no apologies.