It was a “Pretty Woman” sort of situation, being looked up and down and not spoken to by a middle aged man with mid length grey hair, beard and a suit. I said to him “is this where I can pick up my ‘Click and Collect’ order, he sighed and said ‘yes, but I’ll be a while as I’m with a customer” I waited for about 5 mins and then a lady came over to the till looked at me and asked if I’d been served, to which I replied “no” and explained again that I was wanting to collect my parcel. She said “oh right, well, we shouldn’t be long”. The original gentleman came back another 5 mins later and with no smile or hint of politeness said “have you got your code” he scanned it and got my parcel printed the receipt and just handed it to me and said there’s your £10 voucher. The plastic bag had no handles and was just scrunched up and passed to me with my receipt. I asked a lady downstairs for a bag and she seemed to be perturbed that I hadn’t been offered one in the first place. I have spent (what I would call) a lot of money, I expected better customer service than that.