I ordered an item to be delivered in store as they did not have the size we wanted to try and a staff member told me that I could refund there if item didn’t fit. Item arrived, it was too small but then told refund could only be credit note or exchange. This meant I had to post the item back myself. Postage bothe ways came to £15 plus petrol to store nd then post office £5. So to summarise it cost me £20 to try on a coat ! Could you imagine being asked to pay to try on a item in store, this would be laughable but that is really what happened here !
6 years ago
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