I am extremely disappointed with my experience of dealing with Flannels. Firstly, I paid for next day delivery and did not received the goods until the day after that. I wrote to inform them and they have said they have refunded me (not yet had statement). The state the clothes arrived in was appalling (with the exception of 2 items which came in the polyhthene bags). The clothes were horrendously creased and actually looked worn. I had to do what I could as they were Christmas presents. Again, I wrote to Flannels to express this and they requested photographs, which is fair enough, however, given the proximity to Christmas I could not do this. After spending such a large sum and this experience I am not sure if I would shop here again.