Made an order of a louboutin bag and shoes just after Christmas which then got cancelled as the bag out of stock! Shoes still in stock so ordered again, this time they got cancelled even though when I called shoes were in stock. Ordered a third time which got successfully delivered BUT.... all three orders were charged for, over £1600!!!! Had to wait nearly theee weeks for funds to be returned to my bank. Not happy at all. I called and emailed only to be told there’s nothing flannels can do!!! Why orders are taken when the stock levels aren’t accurate is beyond me, I had to juggle bills and source money from elsewhere due to the amount taken by yourselves and was actually overdrawn for a few days and received charges!! This fell on deaf ears. Needless to say it has put me off ordering from you again. Always purchased from the Birmingham store but I can honedtly say don’t think I will after the way I have been treated 😔 I’m so disappointed in the service I received, it really was a lot of trouble for me right after Xmas!!