There is no online customer service and the website did not make explicit that the Golden Goose trainers are lumped into one category but are in fact men’s and women’s. Therefore if you’re an 8, like me, then you’re buying men’s shoes, which are unlikely to fit most women’s feet as they are naturally a slimmer shape. I paid an extortionate amount for postage to be delivered in store, unable to return them in store so had to post them back via special delivery due to the high value. The whole experience cost me around £20 to try on a pair of shoes that were never going to fit me! I must say, the staff in store were impeccable. Extremely helpful, let me try on about 5 different pairs to work out which style could fit me. I’m really grateful for their help. Shame the same can’t be said about the online service.