We have shopped with Flannels for a number of years and have spent a considerable amount of money either in store or online. We are both still really confused and disappointed in the way the online orders work and can’t believe that a company so big and with its reputation can’t sort out its returns to in store. Surely it’s should follow suit of smaller business and satisfy the customer by allowing exchanges or refunds in store if purchased online. This has now been ongoing for a number of years and was told that this issue would be shortly resolved, how wrong was I. Hopefully in the near future this can be rectified as it causes a lot of problems which can be easily sorted. Other than that I love Flannels