Good mix of content both higher end and more accessible casual wear, however online customer service is shockingly bad, this is echoed from most people I know who have had any problem with purchase from flannels. Inline with other stores I think when picking up online purchases from store this delivery should be free. Has the capacity to be a great store but needs to perfect this as to be honest if I can get the same item that anywhere else I do as they offer the click and collect free delivery and most importantly if something has gone wrong with the order they are helpful rather than rude and accusing.