I ordered a polo shirt for my partner and it was too big, we went to silver burn in the hope we could exchange for another product or a refund to allow us to buy another straight away. We were told this wasn’t possible and would need to return this to the online flannels where they would refund but can take up to 14 days and I also had to pay for returns which is appalling. I ordered another T-shirt in a different size and again this didn’t fit and again had to pay for returns and still again be 14 days to refund the money. I find this ridiculous that you have to wait so long for a refund however not being able to return to store is crazy when all other retailers do offer this service. I will not be using flannels again as a total I have paid £140 for two T-shirt’s and £17 delivery then more money on top of this to return the products and still to be refunded for the returns.