The ordering and delivering of the item was fine. However was not impressed with high shipping charge. Unfortunately the item was too big even though I ordered the smallest size (not your problem) but I now have to pay shipping charges to send it back so already out £14 on a £70 item ridiculous. I went into your store but apparently you cannot refund only exchange and the girls are not that pleasant but that's another story. I can order same items from other stores and even though there MIGHT be a small shipping charge to send I know that if something isn;'t right I can return to store without incurring further costs. If you were a store where all the sizes where exactly the same throughout then its fine but when you are selling different designers and the sizes are not consistent across all brands then you need to have flexibility.