I like to shop occasionally from flannels and recently purchased a few items online. I ordered 2 t-shirts and some slippers as a bday present for my fiancé to be delivered to the Leicester store. I went to collect my delivery and on return, I realised one of my parcels was missing, I tried to contact my store various times by telephone to see if they could track down where my parcel is (I didn’t want to make a second trip into the store just to be sent back.) Unfortunately, I couldn’t get through to anyone and after many attempts I had to drive back to store, pay for parking a second time only to be told that I had to ring customer services and sort it out myself. Nobody even offered to try and chase it up for me nor did they have a valid excuse for not picking up their store phone during store hours, apparently they were really busy but the store was extremely quiet. I understand you are a big branded store who sell high valued items however the customer service I received was unsatisfactory and I shall be thinking twice before purchasing any items from you again.