The only problem with Flannels is the cost and inconvenience of returns. Almost all the online shopping sites that I use have a free and easy returns service - a DHL form is enclosed and unwanted items collected from your door free of charge. I actually forgot that Flannels does not do this when I placed my recent order and it's a pain to take the parcel to the post office and pay the cost of the return (with the added concern that items might be lost etc) - I would not have placed my order had I remembered that. It is a shame as everything else on the site (range of designers, great sales etc) is very good.