I am really disappointed with the service provided by Flannels I did a click and collect order over a week ago, did not receive any email to say it has been delivered to the thurrock store, website says upto 3 working days. I called the store several times no one seems to answer. After a few days of calling someone finally answered only to tell me I “would” receive an email to say if it has arrived.. I email customer service on the same day for them to tell me it has been at the thurrock store for a few days now. Poor customer service and no update on my order. I spent ALOT on this order too! Not shopping again really annoyed as it was a Birthday gift well now a Belated gift