I have been very disappointed with the return policy, I ordered my items to be delivered to Flannels store, I tried them on and some did not fit, I tried to return it to the shop but was declined! This is very inconvenient and in fact it will stop me from shopping online with you all together ! You are a high end brand selling high end merchandise , the least to expect is a top service to make it easier for customers ! I have paid to get the items delivered to your own store and then told I can’t return it to the same store ! Very inconvenient , and I am an extremely dis-satisfied client . I will not shop with you anymore !