Opted to have my delivery sent to store as I wasn’t sure if the tops would fit or whether I would like them - assumed I would be able to get a refund or exchange that way and it would save on time sending them back as well. Turns out one didn’t fit and I didn’t like the other top, asked to see if I could exchange the jumpers for something in store, or get a refund and was told that your online presence is different to your physical presence on the high street and that I would not be able to exchange them, or in fact get a refund... so now I have to post the items back and start again. Having items delivered to your stores is pointless, in fact, it’s actually a major inconvenience as It still cost the same to deliver there (should be free if it’s going to your own store) and I’ve taken time out of my day to collect my order rather than having you deliver directly to me. Really disappointing.