I can hardly believe the opening lines in which you invite participation in your survey : 'To ensure you get the very best service from us and continue to do so, etc.' This is why: I chose a jacket, on-line, at £195.00. By the time payment was requested the price had risen to £244.00. I rang customer services for clarification, but no reply. As the jacket was needed urgently, I paid. It arrived with the price ticket showing £195.00. Consequently, I took the garment to the local Flannel store where I was told that a refund would be given, but that I would have to email customer services (email address was given) complete with a photo of the price label on the jacket. This I did. Since then I have received 3 messages from Flannel, each stating that the FAULT is MINE, the third message also declaring that the price shown on-line was £228.00. Where on earth did that suddenly come from! Flannel is refusing to refund the difference between the price shown both on-line and on ticket, and the price I actually paid. I know what I call this, and it's certainly not 'best service'.... in fact, it's a load of old Flannel.