Although I was sent a confirmation of order I was not sent delivery information - normally when ordering on line I receive a confirmation that the order is on its way so I know what date to expect delivery. this provides peace of mind (especially when the order was for over £500 and my first order). I emailed Flannels but got no reply until after the item was delivered. On checking the website I was alarmed to find that my email was placed in a queue due to demand - also not very reassuring. When ordering from large stores (e.g. Whistles, John Lewis etc) it is normal to receive an email confirming proposed delivery date. It was only AFTER delivery was made that I got a response to my email stating that delivery is normally made within 5-7 days which is fine but would have been better to have received this information via email as I was looking forward to receiving my item!! Overall however, I am very pleased with my purchase although I think it would be nice to include sizing information on the website (such as "fits true to size" or "small for size" etc - very useful when ordering designer items where sizing may differ to UK sizing) - I find this information very useful when purchasing luxury clothing items. Thank you!