Disgusting service- AVOID What an absolute shocking company. Such poor service. When I placed my order I only had an email confirmation. And had no update on my order that it had been processed/processing or when it was out for delivery. The Birmingham store never answer the phones(avoid this store) so I physically had to go out my way to the store after 5 days of no update on my order. They said they couldn’t help. Shocking. Customer service is a joke here as they promise you call backs after they claim to get in touch with the warehouse-in which they don’t call you back. After no update in over a week my coat finally come. Would rather have just been told if there was a delay. Don’t expect to send an email and not get a reply. Such poor service you don’t expect to receive spending £900 on a coat. Will never ever order online from flannels again or shop in store. Will be using Harvey Nics from now on. AVOID BUYING FROM HERE:-)