Appalling customer service. They sent a promo email advertising free delivery on orders of £150 & over and then charged me delivery! When I complained via email as no customer service number, they told me it was because I had redeemed a voucher within the order DESPITE the fact I had spent an additional amount of over £150 on top of the voucher. I have emailed twice to escalate the complaint and they have just ignored my emails. What a disgusting arrogant & ignorant way to deal with your customers. I will never give FLANNELS any business again and will be pursuing this via another route