I would have chosen good for the rating however the packaging was terrible the bag arrived with its liner in a black plastic bag ( bin liner ) the bag wasn't fully covered, so the handbag liner was open to the elements they were very fortunate that the liner wasn't dirty or I would have sent the bag back! My wife loved the handbag and it is not the first I've bought from Flannels and probably won't be the last, but I would have to think hard about ordering one online unless their packaging policy was looked at and changed. It would just mean an inconvenient trip to Leeds. If anyone from Flannels reads this, order something from House of Fraser you'll learn how to pack.