Avoid this company at all costs. We purchased a Cp company jacket but had to return due to the wrong size. Despite having received the item back (signed receipt at their delivery unit) Flannels refuse to refund our £226. They claim they never received the jacket despite a signed confirmation from the Royal mail. We have sent them this onfirmation as proof numerous times but they simply ignore/deny responsibility. Any decent and honest business would be investigating this as theft by not Flannels. I wonder why that is. Is it because they have made £226 from us and now have the jacket back to sell to another mug! Please read this message and boycott this company. Appaling customer service and clearly a charlatan company who need to be investigated for criminal misconduct. Shame on this company and if you work for Flannels Shame on you if after reading all these reviews you are still happy to take their money from us !!!!!