Ordered a CP Company sweatshirt for £150 to get delivered to the Meadowhall store, went to pick it up yesterday, took it back home only to find out there was no sweatshirt in there...(couldn't really tell with the weight of the bag when carrying the package home as they gave it me inside a flannels bag and it had a large dust bag folded up inside). I couldn't say for definite that there was an opening in the bag, as I wasn't particularly looking and I'd be lying to say that there was - I just wanted to try on my new sweatshirt... I then tried numerous times to ring up the store as soon as I found out, finally got through after about 6 attempts to then be told I have to ring up the customer service number... (Within this time I had already messaged the Flannels Twitter account about my concern). Anyway, I then rang up and told the customer service team about the problem and they said they'll review this and get back to me before Friday 20th at least, which was about 2 days time. On twitter I'd sent photos of what was in my package after asking to do so and about 20 mins later it turns out they'd actually reviewed and resulted my claim. They said after "thoroughly" investigating my claim they cannot accept it. Their take was that they contacted and confirmed with the warehouse and courier that the item in question was picked and went on through to their quality control area where it was checked and packed into my parcel. They then went on to say their findings also revealed the weight of the parcel and also images of the parcel.. Which is all well and good however it clearly went missing during the time it left the warehouse to before it left the store.. Now it doesn't take a genius to figure out that it was probably either the delivery driver or a staff member at the store who'd done it. I have looked at recent reviews and have seen that this is certainly not the first time this has happened. After this I then replied saying I still don't have the item I paid for... And their response was "I'm afraid we are unable to assist any further with this matter. We have rejected your claim upon investigation. If you want to dispute the result of our investigation you will need to dispute this with a third party, for example the ODR platform, or through your bank." I certainly will be taking this up with my bank and I definitely will not be visiting again.