Few problems with them. 1. I ordered pair of expensive shoes, one of them was looking like used, probably taken from store display. 2. Requested exchange, after few days, and some ridiculous conversations with their customer service Web Chat, I ve changed my mind, and requested refund (exchange was still not processed) 3. I am still waiting for refund (after 12 days of delivered return). No contact from Flannels. 4. While waiting for shoes, I was trying to order E Voucher Gift Cards for £700, for a gift for my wife. They kept cancelling my order, and were not able to explain why. Money was blocked for few days. I don't recommend Flannels.